Account Management

How do I change my username?
Usernames cannot be changed once created.

How do I change my email address?
To update your registered email address, please share the following details:

Username:
New Email Address:

We'll send a confirmation code to your new email. Once verified, your account will be updated.

Can I delete my account?
While accounts cannot be deleted, you can deactivate your account anytime.

Please go to My Profile > Responsible Gaming > Pause, then select the duration you prefer. There’s also an option to deactivate the account permanently.

Can I deactivate my account?
To deactivate your account, follow these steps:

- Go to My Profile
- Select Responsible Gaming
- Choose Pause and pick the duration you prefer.

If you wish, you can also select the option to deactivate your account permanently.

What should I do if I forgot my username/password?
You can click on “Forgot Password” on the login page.

After entering your registered email address, you’ll receive your username along with a verification code to reset your password.

Deposits & Withdrawals

How do I deposit funds or buy credits?
You can deposit funds by visiting My Account > Deposit, or by clicking the cashier icon next to your balance.
All available payment options for your region will be displayed there.

What payment methods are supported?
Supported payment methods vary by region. You can view all available options directly in the cashier section before making a deposit.

How do I withdraw my balance?
To withdraw your balance, please visit My Account > Withdraw, or access the cashier by clicking the icon next to your balance.

Available withdrawal options will be shown based on your region.

Are there any fees for deposits or withdrawals?
We do not charge any fees from our side. Please note that your bank or payment provider may apply processing fees. 

Games & Content

Which games are available at launch?
The platform offers Casino, Live Dealer, and Sports, including titles from well-known game providers.

Are there age restrictions to play?
Yes, players must be 18 years or older to register and play.

Is there a demo or free-play version available?
Yes, most games are available in Demo or Free Play mode.

What devices or browsers are supported?
The platform is accessible on PC, tablet, and mobile devices.

For the best experience, we recommend using Google Chrome.

Security

Is my personal data safe?
Yes, your personal information is securely protected.

I registered but didn’t receive a confirmation email.
Please check that your email address is correct and review your Spam or Junk folder.

We also recommend adding our email address to your safe sender list.

How does the site protect against fraud or hacking?
The website uses a secure HTTPS certificate, and all transactions are encrypted.

How do I reset my password?
Click on “Forgot Password” during login. A verification code will be sent to your registered email address to reset your password.

What should I do if I suspect unauthorized access to my account?
Please contact our support team immediately. For additional security, you can also pause your account via My Profile > Responsible Gaming > Pause.

General Issues

Why is the website or game loading slowly?
This may be related to your internet connection. Please check your network settings or try refreshing the page.

Is there a mobile app available?
We don’t currently offer a mobile application. However, the platform is fully mobile-optimised and accessible through mobile browsers.

How do I clear cache or fix common errors?
You can clear your browser cache from your browser settings and then reload the website.

Are there scheduled maintenance times?
Any scheduled maintenance or system updates are communicated in advance through the News section of the website.

News & Communication

Where can I find updates about new features or events?
Updates are shared through regular newsletters. You can subscribe by enabling notifications under My Account > Marketing Communications.

How do I contact support?
You can reach our support team via Live Chat or Email.

How do I subscribe or unsubscribe from emails or notifications?
You can manage your preferences under My Account > Marketing Communications by selecting or deselecting the relevant options.